Social distancing and safety

The safety and comfort of you and your family is our top priority. When we are able to re-open, we will make sure that all our visitors can enjoy a safe visit, while still experiencing everything that DIG has to offer.

We have new procedures for social distancing, hygiene, and visitor interaction. Read on to learn about how your visit will be affected.

Please note that these safety procedures may change according to government guidance and as the situation progresses.

Visitor numbers

We will restrict the number of people in DIG at any given time, including staff, to make sure that each group (household/family/friends) can remain at least 2 metres from the next group at all times.

To help us manage this, all visitors must pre-book their tickets for a given timeslot.

Before you visit

Pre-book your tickets online (phone bookings will also be available when our offices are back open).

Accessibility

We are proud of our accessibility provision at DIG, and we want to make sure we continue to offer an excellent experience for all visitors with additional needs. In fact, as part of the JORVIK Group of Attractions we recently won the Accessible and Inclusive Tourism Award at the Visit York Awards.

You can find out more about our other accessibility provisions here.

We also intend to have specific timeslots set aside for visitors with additional needs, probably towards the end of opening hours each day. We will add more details about these when we can.

When you arrive

Please arrive at your given timeslot and join the socially distanced queue along the fence outside DIG (St Saviour’s Church). Please remain 2 metres from other groups (using the stickers on the ground).

At your timeslot, groups will be invited inside one at a time.

Each family will be encouraged to use the toilets and/or hand-washing facilities, and will be invited to do so one group at a time.

We are intending to ask visitors to have digital temperature checks before entering the attraction.

The DIG experience

Our friendly archaeologists will lead you around the DIG experience, guiding you in the social distancing and safety procedures. They will also be strictly following our full hygiene policy, to ensure the highest standards of cleanliness throughout the attraction.

First, you will be given a short talk introducing you to DIG and what archaeology is all about.

Secondly, you will get to dig around in our four historical dig pits. The plastic trowels you will use are replaced after every use, with staff cleaning them thoroughly between uses before returning them to the pits.

Then, our knowledgeable archaeologists will tell you all about the fascinating artefacts found in York from 2000 years of history.

Finally, each group will be able to explore our galleries with a self-led activity. A staff member will be available to help you and to make sure that everyone remains socially distanced.

You will exit DIG through our garden, to ensure social distancing as you leave the attraction.

Our staff will be ready to help

Throughout your DIG experience, you will meet several of our friendly staff. All our staff will be trained to uphold our safety procedures, and will be happy to answer any questions or note any suggestions you have.

We will ask all visitors to be considerate of eachother and of our staff.

Please note that these safety procedures may change according to government guidance. If you have any queries in advance of your visit, please do not hesitate to email us on groups@yorkat.co.uk.