Social distancing and safety

The safety and comfort of you and your family is our top priority. We have made sure that all our visitors can enjoy a safe visit, while still experiencing everything that DIG has to offer.

We have new procedures for social distancing, hygiene, and visitor interaction. Read on to learn about how your visit will be affected.

 

We’re Good to Go

We’ve been awarded the Covid-19 Industry Standard certification by Visit England. The award recognises that we have followed government and industry COVID-19 guidelines and ensured processes are in place to maintain cleanliness and aid social distancing, giving you extra peace of mind that we are ‘Good to Go’ when we re-open.

good to go covid-19

 

Please note that these safety procedures may change according to government guidance and as the situation progresses.

Please note that from 8th August 2020, face coverings are required inside all of the JORVIK group attractions in line with government guidelines.

Watch this video to discover how we have made your DIG experience safe:

Visitor numbers

We will restrict the number of people in DIG at any given time, including staff, to make sure that each group (household/family/friends) can remain at least 2 metres from the next group at all times.

To help us manage this, all visitors must pre-book their tickets for a given timeslot.

The DIG experience that we can currently offer is best suited for ages 5+. Whilst we usually have a fun play area for under 5s, our safety procedures mean that this area is temporarily closed.

York will be under Tier 2 measures from Saturday 17th October 2020, meaning that we cannot have mixed household groups. If you are planning to visit with others from a different household who are not in your support bubble, you must make separate bookings and maintain social distancing while visiting us.

Before you visit

Pre-book your tickets online or by calling 01904 615505 (please note our phone lines are currently exceptionally busy).

Government guidelines state that from the 8th August 2020, it is now mandatory to wear face coverings in museums. We encourage visitors to respect these guidelines across the Jorvik Group Attractions. Please note, face coverings will not be provided.

Accessibility

We are proud of our accessibility provision at DIG, and we want to make sure we continue to offer an excellent experience for all visitors with additional needs. In fact, as part of the JORVIK Group of Attractions we recently won the Accessible and Inclusive Tourism Award at the Visit York Awards.

You can find out more about our other accessibility provisions here.

We also intend to have specific timeslots set aside for visitors with additional needs, probably towards the end of opening hours each day. We will add more details about these when we can.

Hygiene

As well as the policies listed below, the attraction underwent deep-cleaning and a ‘fogging’ procedure before re-opening. This involved a water-based spray that sanitizes all surfaces, including all of the rubberised soil in our dig pits (see more on dig pits below). The soil will be re-sprayed weekly, and the entire attraction is thoroughly cleaned daily. Staff will be adhering to a comprehensive hygiene policy.

Doors and windows will be kept open as much as possible for ventilation.

When you arrive

Please arrive at your given timeslot and join the socially distanced queue outside the church along the pavement. Please remain 2 metres from other groups (using the stickers on the ground).

At your timeslot, groups will be invited inside one at a time.

Please note that from 8th August 2020, face coverings are required inside all of the JORVIK group attractions in line with government guidelines.

Each family will be encouraged to use the toilets and/or hand-washing facilities, and will be invited to do so one group at a time.

We are intending to ask visitors to have digital temperature checks before entering the attraction, using a thermal sensor held by staff from a distance.

The DIG experience

Our friendly archaeologists will lead you around the DIG experience, guiding you in the social distancing and safety procedures. They will also be strictly following our full hygiene policy, to ensure the highest standards of cleanliness throughout the attraction.

First, you will be given a short talk introducing you to DIG and what archaeology is all about.

Secondly, you will get to dig around in our four historical dig pits. The plastic trowels you will use are replaced after every use, with staff cleaning them thoroughly between uses before returning them to the pits. Everyone will also be provided with disposable gloves, masks and kneeling pads.

Then, our knowledgeable archaeologists will tell you all about the fascinating artefacts found in York from 2000 years of history.

Finally, each group will be able to explore our galleries with a self-led activity. A staff member will be available to help you and to make sure that everyone remains socially distanced.

You will have the opportunity to browse our gift shop at the end of your visit. Please note that face masks are mandatory in the gift shop.

You will exit DIG through our garden, to ensure social distancing as you leave the attraction.

Our staff will be ready to help

Throughout your DIG experience, you will meet several of our friendly staff. All our staff will be trained to uphold our safety procedures, and will be happy to answer any questions or note any suggestions you have.

We will ask all visitors to be considerate of each other and of our staff.

Please note that these safety procedures may change according to government guidance. If you have any queries in advance of your visit, please do not hesitate to email us on groups@yorkat.co.uk.