Accessibility

At DIG we want to make sure that we deliver a welcoming and enjoyable environment for all visitors.

View our accessibility guide here

Please find below information, resources and facilities for visitors with disabilities or additional access needs.

Covid-19 – extra information for visitors with additional needs

  • Please be aware that currently all visitors must pre-book their visit online or by calling 01904 615505 (our phone lines are currently exceptionally busy – thank you for your patience).
  • When we re-open, the DIG experience will be adapted to achieve social distancing. This means that our Accessibility Guide won’t be fully accurate. We are working hard to update this as soon as we can. In the meantime, you can find a brief description of the new DIG experience on our social distancing and safety page.
  • All the information on this page is up to date.
  • We are pleased to offer free entry for carers, alongside any full-paying visitor; also for Max Card holders. Click here to find out how to redeem these offers when booking online.
  • We are hoping to offer exclusive time slots for visitors with additional needs – watch this space!

Discover our facilities quickly using the links below:

Admissions and Shop Access

Our admissions area is accessed from street level and the shop is situated to the right of the admissions area. 

Please make yourself known to the staff member at the till and they will serve you as soon as possible.

Max Card holders receive free admission for up to 2 adults and 2 children.

Access Information for Wheelchair Users

There is full access for wheelchair users throughout DIG. Due to space restrictions on tours, numbers may be limited per tour if there are multiple wheelchair users, but there are no such restrictions when visiting the rest of the attraction.

Our admissions area has a stone floor so it is not a perfectly smooth surface. There is an accessible height section of the admissions desk with prices also at this level.

There are ramps to access the dig pit area and the rest of the floors through the ground floor of the attraction are smooth surfaces.

The lift to the first floor can only carry one wheelchair user plus an adult.

Accessible Toilets

We have one standard accessible toilet located past the admissions desk towards the back of the building. It is only accessible with a Radar key, however the admissions staff can give you access to it. This toilet has a left hand transfer space, support rails next to the toilet, emergency pull chord and accessible height sink with lever taps.

Guide and Assistance Dogs

Guide and assistance dogs are welcome at the DIG. Dog bowls are available at the front desk; please ask a member of staff.

Visitors who are blind or have visual impairments

The DIG tour is fully guided by a member of staff and very tactile. However, due to our new Covid-19 safety measures, this is currently not accurate. 

A large print guide of the exhibition-only area is available

We do have a small number of ear defenders if it is a particularly noisy day at DIG. You can request use of these from the admissions desk.

Visitors who are deaf or have hearing impairments

Some of our staff are trained in British Sign Language. Watch this video for a description of the site in British Sign Language.

Currently, there are no additional provisions for visitors who are deaf or have hearing impairments at DIG.

We would recommend visiting on a weekend out of the holidays as these are our quieter days.

Other Facilities for Visitors with Access Requirements

DIG operates a sticker system for visitors with autism should you wish to participate. If you are wearing a red sticker it shows you do not wish to be approached, a yellow sticker means you would like staff to answer questions when asked, green or no sticker means you are happy to be approached and spoken to. Please request one of these at admissions if this will benefit your visit.

A visual story is available to download here as a pre visit guide to what a typical visit should be like and what you will encounter. These are also available on request from our reservations department either by email or a printed version can be posted out to you.

Download our visual story here
We have had to adapt our experience to achieve social distancing, so this visual story is not currently fully accurate. We are working hard to update it as soon as we can.

Sensory bags are usually available at all our admissions desks, however, due to Covid-19, they are currently unavailable.

We now have a large changing mat that is made to be used on the floor and can be used by both children and adults.

Access Information for Visitors with Young Children

There is no admissions charge for visitors under 5 and pushchairs are welcome in the attraction. Due to the active nature of the tour and space restrictions, you are encouraged to leave your pushchair in the pushchair store located next to the lift when going on tour.

Usually we have an under 5s area on the first floor with toys and books to spend time with young children – unfortunately this is temporarily closed due to social distancing procedures at DIG. 

Our baby changing facilities are located in the accessible toilet. You will need to ask a member of staff for the key.

A large waterproof changing mat is also available and can be used by both adults and children.

Breast feeding is welcome in our attraction. If you prefer to do this somewhere private, we may have quiet spaces available; please ask a member of our team at the front desk which spaces are accessible on the day you visit.

We offer special Little Diggers learn and play sessions for young visitors aged 2-5 during half-terms and holidays.

Please check the DIG Events pages to see ticket prices and to find out about the next event.

Access provision for Groups

Information about our Group bookings can be found here. We are happy to discuss any additional needs your group may have.

The JORVIK Group aims to continually improve our facilities and access. If you have any feedback on how we could improve our access offer then please email us at access@yorkat.co.uk.