Covid-19 Safety

Visitor wearing a facemask

Please note that these safety procedures may change according to government guidance and as the situation progresses.

Please note that these safety procedures may change according to government guidance and as the situation progresses.

We know that many national restrictions have been lifted, but like many indoor attractions and museums across the country, we want vulnerable people and those awaiting vaccination to feel safe and welcome for their visit. We also need to consider the safety of our team, who meet hundreds of visitors face-to-face every day.

Social distancing – please try to remain 1 metre from others.
All our visitor feedback suggests that allowing more space between visitors makes your visit a more pleasant experience, particularly during our busy periods.

Face coverings – our staff will continue to wear face coverings unless exempt, and we strongly encourage you to wear a face-covering throughout your visit.

Pre-booking – to help us minimise face-to-face interactions at our admissions desk and to reduce queueing, pre-booking your visit is strongly recommended. Standby places may be available if a time slot has space.

Many thanks for your cooperation and consideration as we endeavour to keep [attraction name] safe and enjoyable for all our visitors and staff.

For more information on our safety procedures, read on.

Before you visit

We strongly advise you to Pre-book your tickets online or by calling 01904 615505.

Hygiene

The entire attraction is thoroughly cleaned daily. Staff will be adhering to a comprehensive hygiene policy.

Doors and windows will be kept open as much as possible for ventilation.

When you arrive

Please arrive at your given timeslot and join the socially distanced queue outside the church along the pavement. Please remain 1 metre from other groups.

At your timeslot, groups will be invited inside one at a time.

All our staff wear face coverings unless exempt. We strongly encourage you to wear a face-covering throughout your visit for the safety of other visitors and our staff.

Each family will be encouraged to use the toilets and/or hand-washing facilities and will be invited to do so one group at a time.

Track & Trace

Museums are required to display an NHS Track & Trace QR code, and ask customers to check-in using the app, or to take contact information from every visitor aged over 16. To help us admit you into our attractions as efficiently as possible, it would be very much appreciated if all visitors in your party aged 16+ could check-in using the QR code while you are in the queue outside, rather than waiting until you are at the admissions desk. If you do not have the app, our team will take your contact information at the admissions desk, so please have your phone number and your order reference ready to speed up this process.

The DIG experience

Our friendly archaeologists will lead you around the DIG experience, guiding you in the social distancing and safety procedures. They will also be strictly following our full hygiene policy, to ensure the highest standards of cleanliness throughout the attraction.

First, you will be given a short talk introducing you to DIG and what archaeology is all about.

Secondly, you will get to dig around in our four historical dig pits. The plastic trowels you will use are replaced after every use, with staff cleaning them thoroughly between uses before returning them to the pits. Everyone will also be provided with disposable gloves, masks and kneeling pads.

Then, our knowledgeable archaeologists will tell you all about the fascinating artefacts found in York from 2000 years of history.

Finally, each group will be able to explore our galleries with a self-led activity. A staff member will be available to help you and to make sure that everyone remains socially distanced.

You will have the opportunity to browse our gift shop at the end of your visit.

You will exit DIG through our garden, to ensure social distancing as you leave the attraction.

Our staff will be ready to help

Throughout your DIG experience, you will meet several of our friendly staff. All our staff will be trained to uphold our safety procedures, and will be happy to answer any questions or note any suggestions you have.

We will ask all visitors to be considerate of each other and of our staff.

Please note that these safety procedures may change according to government guidance. If you have any queries in advance of your visit, please do not hesitate to email us on groups@yorkat.co.uk.

DIG heritage lottery fund