Are you eligible for a discounted ticket, or have a giftcard to spend?
If you are using a York BID or Welcome to Yorkshire giftcard, please call us to pre-book on 01904 615505.
If you are eligible for a discount, pre-book your tickets here, selecting the ticket option stated in the table below.
All ticket holders who have claimed a discount will be asked for proof of eligibility on arrival. If this is not provided, you will be charged the balance for the standard ticket price upon admission.
Our ticketing processes have had to change in response to the Covid-19 situation – thank you for your understanding and please be patient as we establish these new procedures.
|Reason for discount||How to claim your discount|
|Armed Forces||Select the ‘20% off’ option for every ticket you buy. For example, if there are 2 adults and 1 child in your party, select 2 x ‘20% off Adult’ and 1 x ‘20% off Child’ tickets.This discount is available for every member of your party, and is available for single attraction tickets. Note: this discount does not apply to joint tickets.|
|York resident||Select the ‘20% off’ option for your ticket e.g. Adult, Child, Senior. This discount is available for the York card holder only. If you have multiple York cards in your party, select the 20% off option for the relevant tickets, and the full price option for anyone without a York card.|
|Carer||Select the ‘Carer’ option for free entry. This discount is available for carers only. Select the full price option for other members of your party.|
|Returning customers (tickets to DIG allow unlimited return visits for 12 months after purchase)||Select the ‘Returner’ option for free entry. This is available for all members of your original party. For example, if there are 2 adults and 1 child in your party who were included on the original receipt, select 3 ‘returner’ tickets.|
|York Pass||Select the ‘York Pass’’ option for your ticket e.g. Adult, Child, VIP , for free entry. This discount is available for the York Pass holders only. Select the full price option for other members of your party. The price of your ticket will be deducted from your York Pass card upon admission. Your York Pass must be valid on the day of your visit.|
|MAX card||Select the ‘Free’ option for your tickets e.g. Adult, Child, Senior. This discount is available for up to 2 adults and up to 2 children.|
|Tesco Vouchers||If you would like to pay with Tesco Days Out vouchers, please exchange your points for vouchers via the Tesco website. You will receive an email with QR codes. Then give us a call to book your entry time, or you can book online using the ‘Tesco Days Out Voucher’ ticket on our website. Please select one ticket per person to reserve your spaces on the time slot. We will book your entry time as a free ticket, and email you a booking confirmation. When you arrive, please have your Tesco vouchers (QR codes) ready for us to scan. We will then give you a paper ticket. Please note that Tesco vouchers can only be used for single attraction tickets, and are not valid for any discounted or joint tickets. However you can use them for a family of 4 and a family of 5.|
Please note that you must apply your discount at the time of booking, as we are not able to apply it after you have placed a booking, or after your visit.
You must bring proof of eligibility with you, or you will be charged full price on the day.
If you have any questions about discounts, please contact our Reservations team (01904 615505) before placing a booking.
Other discounts may be available (including via some third parties such as Tesco Vouchers*), but only by calling us on 01904 615505.